We work closely with patients, their families, physicians, case managers, insurers and other healthcare providers to ensure a smooth and timely coordination of care.

Upon referral, we will obtain clinical information and financial information on the patient, followed by a pre-admission assessment. This is a process by which our physicians and program managers review the patient's information to determine if our program is an appropriate choice to meet their treatment needs. Questions are welcome throughout the admission process and tours are available upon request.

If our program is right for the patient, and the patient (or patient's family/caregiver) chooses North Valley Hospital, one of our Admissions' representatives will contact the patient's insurance company to determine eligibility for benefits. North Valley Hospital is a contracted participating provider with Medicare, Medicaid and most managed care organizations and insurance companies. If we are not currently a contracted provider, we will pursue negotiations for authorization and admission.